Terms & Conditions
All of our products on our website are available for FAST & FREE Mainland UK Delivery.
If you order our Electrical Elements or Accessories before 12 noon you should receive the product within 1-2 working days. Orders after 12 noon should expect delivery within 2-3 working days.
For our Radiators, one of our friendly members of staff will give you a call to arrange a delivery day which best suits you. You must be available to sign for the product upon delivery, or alternatively you can request to leave the package with a trusted neighbour. If your delivery date is confirmed over the phone before 12pm we can deliver as soon as 1-2 working days. Delivery date confirmation after 12pm can expect delivery within 2-3 working days. Please be aware that deliveries to non-mainland UK address my take longer.
Returns and Refunds
If for any reason the products you receive are faulty you can return them to us, in their original packaging within 14 days of receipt. We will replace the goods or refund your payment less carriage costs. This does not extend to consequential loss or damage arising from a defective product or any installation fees. All returns to be authorised by us prior to return. Please email email@example.com or call 01535 636 256 to request an RMA number to initiate the return process.
Manufacturers guarantee on all products. Terms and Conditions apply. In the event of a defect arising under the warranty the product must be returned to our premises for repair in the original packaging. This is in addition to and in no way effects your statutory rights